General

This website is owned and operated by EZ Air B.V. Chamber of Commerce and Industry in Willemstad, Curaçao, under number 260, tel: +5999 868 1900, whose registered office is at F.D.Rooseveltweg 505D, Willemstad, Curaçao. For the purposes of these Terms and Conditions: "We", "Our" and "Us" refers to EZ Air B.V. while references to “You” and “Your” refers to the persons accessing this website
(including persons who access this site on the behalf of other persons); references to "Material" or "Materials" includes data, information and databases.


Please review these Terms and Conditions carefully before using this website. Your use of this website indicates your agreement to be bound by these Terms and Conditions in consideration of the access provided to the website as detailed below.
If You do not agree to these Terms and Conditions, any of the related documentation linked below or other restrictions notified to You during the course of Your use of this website you are not permitted to and agree not to, use or access this website.

Scope of these Terms and Conditions
These Terms and Conditions refer only to Your use of this website (www.flyezair.com) and unless separate or additional terms apply, any application using content from this website and any mini-site on this website. Separate conditions apply to airline carriage, prize draws, competitions or any other promotion which we may run from time to time.
If You buy a ticket on this website for a flight operated by Us Our General Conditions of Carriage for passengers and baggage apply. View General Conditions of Carriage for further information. To obtain the relevant General Conditions of Carriage go to the
relevant airline’s website or obtain them directly from the relevant airline.

Data protection and cookies
Any personal information You supply to Us when You use this website will be used in accordance with Our Privacy Policy. Information about Cookies and the use of Cookies on this website is provided on our Cookies page.

Proprietary rights
All Materials on this website, the appearance, organization, and layout of this website, the underlying software code and the underlying data are subject to trademarks, copyright, database rights and other registered and unregistered intellectual property rights which
are owned either directly by Us or by Our licencors. Unless otherwise authorized within these Terms and Conditions, You must not copy,
modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any Material on this website or the underlying software code or underlying data. Permitted users of this website Your use of this website is personal to You. We provide this website solely to permit You to view the availability of Our goods and services and to transact business with Us and
for no other purpose.

Permitted users of this website
Your use of this website is personal to You. We provide this website solely to permit You to view the availability of Our goods and services and to transact business with Us and for no other purpose.

You are responsible for maintaining the confidentiality of Your website access information (such as user names, passwords, and personal identification numbers) and booking data (such as booking references and Your travel itinerary). You may choose to permit family members, friends, or colleagues to access the website on Your behalf by providing website access information and/or booking data to such persons provided that:
• You have obtained the consent of any other persons whose booking data or personal
   data is accessible with Your data (such as a group booking); and
• You accept full responsibility for the acts and omissions of that person when
   accessing the website using the website access information and/or booking data
   provided by you whether such access is authorized by you or not.


You must not permit access to or use of this website or any of the Material on or obtained from this website to any commercial entity or other organization providing a service to the public.

Security
If You have reason to believe that your access to the website is no longer secure (e.g. loss, theft, or unauthorized disclosure or use of user names, passwords and personal identification numbers), You must promptly change the affected access information.

Appropriate use
Your access to this website is on a temporary basis, and we reserve the right to withdraw, restrict or amend the services accessibly to You on the website without notice at our absolute discretion.

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations, and codes of practice within the UK or other jurisdiction from which You are
accessing this website. Except as expressly permitted by Us, You shall not use this website for any purpose.

In particular, You agree that You must not:
• post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise           illegal;
• use ‘screen scraping’, any automated algorithm, device, method, system, software or manual process to access, use, search, copy,         monitor or extract Material (in whole or in part) from or through using this website unless We have given Our express written                     agreement;
• use this website in a manner which causes or may cause an infringement of the rights of any other
• make any unauthorized, false or fraudulent booking
• use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of         this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever
   means
• deface, alter or interfere with the front end ‘look and feel’ of this website or the underlying software code

• take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure
• permit any automatic registration, logging in or access to any of the Material on the website obtain or attempt to obtain unauthorized       access, via whatever means, to any of Our networks or accounts or to information about other users
• disclose confidential information of any person or entity including without limitation of our confidential information.

Remedies for breach of these Terms and Conditions
Without prejudice to any of Our other rights (whether at law or otherwise), We reserve the right to:
• cancel Your bookings and purchases without reference to You; and/or
• deny You access to this website and block your access to the website where We believe (in Our absolute discretion) that You (or persons who access this site on your behalf using website access information and/or booking data that you have provided to them) are in breach of any of these Terms and Conditions.

Changes to this website
We may make improvements or changes to the information, services, products, and other materials on this website, or terminate this website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be
effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, Your continued access or use of this website is deemed to be Your acceptance of the modified Terms and Conditions.

Links to other websites
This website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such
websites remain solely at Your own risk. You may only link to this website with Our express written permission. We expressly
reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.

Limitation of liability
In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like
whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation. All software products downloaded from any section of this website or via a link pointed to
by this website are downloaded, installed, and used totally and entirely at the user's own risk.

Disclaimer of warranty
To the maximum extent permitted by law, We disclaim all implied warranties with regard to the information, services, and Materials contained on this website. All such information, services, and Materials are provided "as is" and "as available" without warranty of any
kind. EZ Air makes no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded from this website, nor for the availability of the download sites where applicable.

Indemnification
You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to Your breach of these Terms and Conditions (including, but not limited to, any breach by persons acting on your behalf
who access this site using website access information and/or booking/purchase data that you have provided to them). 

Applicable Law, Language and Jurisdiction
Your use of this website, any Material accessed or downloaded from it and the operation of these Terms and Conditions and any dispute or claim arising out of or in connection 
with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of the Dutch Kingdom and You agree to submit to the non-exclusive jurisdiction of the Dutch Courts. Where these Terms and Conditions are translated into languages other than English in the event of any conflict or inconsistency the English language Terms and Conditions shall prevail.

We reserve the right to bring proceedings in:
• the Courts of the country of Your residence
• the Courts of the location of Your access, use or storage of any Materials obtained from the website
• the Courts of the location of any breach by You of these Terms and Conditions;
   and/or
• the Courts of the location of your authorization of any of the above acts.

You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms and Conditions. Accordingly, We shall be entitled to the remedies of injunction, specific performance or other equitable relief for any
threatened or actual breach of the terms of these Terms and Conditions.

Miscellaneous
These Terms and Conditions contain all the terms of Your agreement with Us relating to Your use of this website. No other written or oral statement (including statements in any brochure or promotional literature published by Us) will be incorporated.

Any failure to assert any rights We may have under these Terms and Conditions does not constitute a waiver of Our right to assert the same or any other right at any other time or against any other person.


If any provision of this Agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be removed from these Terms and Conditions without affecting the validity or enforceability of any other provision.


Throughout this website, the terms "partner(s)" and "partnership(s)" are used to refer to individual marketing or co-operation agreements and not to any relationship which has specific legal or tax implications. EZ Air cannot, therefore, accept any liability for the
conduct of these partner organizations. Throughout this website, the term "person(s)" is used to refer to natural and legal persons.

Conditions in regards to any form of a campaign by EZ Air.

  • All tickets must be bought at the Main Ticket Office of EZ Air at BON/CUR/AUA and/or Barranquilla. 

  • All winnings will be announced by EZ Air via Social Media and/or by email.

  • Only "Airfare" will be included in the ticket. All other additional costs will remain and are not included. 

  • When winners are announced and/or approached, you have 60 days to pick up your price.

  • In order to make use of your winning ticket, you must book at one of the main offices of EZ Air.

  • EZ Air may change the rules and/or conditions at any time. 

  • Winning tickets do not guarantee a (booked)seat and can only be used if seating is available. 

  • All other General Conditions apply.

 

 

Baggage Rules.

Weight and Size:

Carry-on baggage allowance can vary according to the airline, the cabin class you are traveling in, and even the size of the aircraft. As a general guide, carry-on baggage should have a maximum length of 22 in (56 cm), a width of 18 in (45 cm) and a depth of 10 in (25 cm). These dimensions do not include wheels, handles, side pockets, etc.

The Carry-on baggage weight limitation is 8 kg/17.6 lbs.

To avoid additional charges, please check with your airline before you travel so that you are fully aware of the carry-on baggage allowance included with your airfare.

If you are using different airlines throughout your journey, you should check their individual websites for up to date information regarding carry-on baggage allowances.

Sharp Objects

All knives, sharp objects or cutting implements of any kind and of any length, whether of metal or other material and some sporting goods must be packed in checked baggage. They cannot be carried in the Carry-on baggage nor on your person.

 

Liquids, Aerosols, Gels, and Powders

Security regulations limit the amount of liquids aerosols and gels permitted in carry-on baggage.

The International Civil Aviation Organization, the UN's aviation standard-setting body, has defined guidelines that more and more governments are adopting. The current restrictions for liquids, aerosols, and gels from ICAO and in effect in most countries are that they must be in containers 100ml or equivalent, placed in a transparent resealable plastic bag with max capacity 1-liter.

At the screening, these plastic bags should be presented apart from other carry-on items. Medications, baby milk/foods, special dietary requirements are exempt.

Some airports also require additional screening of powders in quantities greater than 355ml/12 ounces.

 

Medical Supplies.

If you require the use of medical syringes in flight, such as for insulin, you need documented proof of the medical need and ensure that the material is professionally packed and labeled. If it is not, the medication is likely to be removed at security screening.

Portable Electronic Devices

We recommend that you keep all your Portable Electronic Devices with you in carry-on baggage. Laptops, tablets and mobile phones may need to be presented separately at Security Checkpoints for additional screening.

If you are traveling with spare batteries, electronic cigarettes/vapes, or back-up power supply (power banks), these must always be carried in carry-on baggage and not checked baggage. Any spare batteries must be individually wrapped to prevent short circuits.

If you require the use of medical syringes in flight, such as for insulin, you need documented proof of the medical need and ensure that the material is professionally packed and labeled. If it is not, the medication is likely to be removed at security screening.

Where to Put Your Carry-on Baggage

For safety reasons, all baggage in the cabin must be put away as soon as possible once you have boarded the aircraft.

Bags can be placed under the seat in front of you, If you are sitting at an emergency exit, or there is no seat in front of you, all of your belongings must be placed in the cargo compartments.

If there is no space to store your bag on board, or the bag needs to be removed at the gate, the crew or ground staff will place it in the cargo compartment for you. Please make sure you remove any portable electronic devices, spare batteries, and any medications you may need for the flight before they take the baggage. If an emergency situation arises, leave your carry-on items safely stowed and follow the instructions of the crew.

Keeping Your Carry-on Baggage Secure

To prevent any security alerts, do not leave your baggage unattended while in or around the airport terminals. Using a padlock on carry-on baggage is a sensible deterrent against theft.

 

Weight, Size, and Number

IATA has guidelines for baggage but the number and weight of baggage allowed free of charge can vary by airline, frequent flyer status, routing, and fare. To avoid additional costs, please check with your airline before you travel so that you are fully aware of the checked baggage allowance included with your airfare.

Each bag should weigh less than 23KG/50LBS. This is an international regulation set for the health and safety of airport workers who have to lift hundreds of bags daily. If your bag weighs more than this, you may be asked to repack, or have it labeled as "heavy luggage".

The maximum weight for one bag is 32KG/70LBS in the EU and the US. Some airlines impose lower limits.
The "piece concept" is generally in use on flights within, to and from Canada and the United States. This concept defines the number of bags entitled by the passenger's ticket. Where the "piece concept" applies, generally, one piece of checked baggage is allowed per passenger, each piece weighing a maximum of 23 kilos (50 lb) and measuring no more than 158 cm (62 in) when adding the dimensions: height + width + length.

Identification

Lost baggage is often the consequence of the baggage label having detached from the bag. To allow identification of your bag in all situations, make sure to have your name, telephone number and email address appear outside of your bag and a copy of your travel itinerary inside your bag. When there is no other way to identify your luggage, the airline will have to break it open and this identification piece will be crucial to returning your belongings.

Valuables

We recommend that you do not pack valuable items in checked baggage. EZ Air will not be liable for loss or damage(s).

 

What Not to Pack In Checked Baggage

We recommend that all portable electronic devices are placed in your carry-on baggage, but if you need to place them in your checked baggage, you must make sure that they are fully switched off and not in sleep or hibernate mode.

Electronic cigarettes/vapes, spare batteries, and portable power supplies (power banks) must not be packed in your checked baggage.

Some items such as gas canisters, lighters, fireworks, bleaches, etc. cannot be carried in checked baggage. If you are concerned that something that you wish to pack may not be allowed, check with your airline. Items that are considered to be too dangerous for checked baggage will be removed and probably not returned to you. For additional information please see the Dangerous Goods

Airline Liability in regards to COVID-19 or any other virus (transmissible) disease:

EZ Air and/or any Travel Agent representing EZ Air will not be liable in any form if, during flight and/or handling, if a passenger gets infected. Travelling is at your own risk. All information and/or documents in regard to these risks are available via the website or other portals such as www.who.org. 

 

When traveling, if any suspicion is noticeable, EZ Aircrew members have the right to reject you to check-in and/or board. Health forms available on our website are obligatory and should be completed. 

EZ Air has the right to measure your temperature. If your body temperature measures 38 degrees or higher and is considered any risk, boarding will not be allowed. 

The traveler is:
1. Obligated at all times to adhere to all specific COVID-19 and/or any other transmissible disease mitigating measures put in place by EZAir and/ or the Airports.
2. Considered an unruly traveler if he fails to comply with all requirements set forth by EZAir and Airports to mitigate the spread of the COVID-19 or any other transmissible disease.
3. To comply with all required entry requirements by the in-transit and destination country.
4. Will not hold EZAir liable for any costs incurred by the traveler due to denied entry at in-transit or destination country.
5. responsible for all cost incurred, inclusive return travel to departure country if he/she has been denied entry into any in-transit or destination country.

6. Shall not hold EZ Air liable for any flight cancelations due to the closing of borders caused by the COVID-19 pandemic, or any other reason

Prior to booking the flight passengers should be advised:

ADVICE TO PASSENGERS

  1. To wear sensible shoes and clothing.

  2. To wear clothing suitable for the climate, e.g. warm clothing in winter conditions.

  3. That it is best not to fly if recovering from a cold or if feeling unwell.

  4. Any passengers under the influence of alcohol or drugs will not be taken on the flight.

  5. That mobile phones MUST be switched off during the flight.

  6. Any personal items carried MUST be secured before and during the flight to prevent them causing a hazard.

  7. During the flight all passengers are strictly under the authority of the pilot and his briefings and commands must be followed.

Acts of God.

In any case, where either party hereto is required to do any act, delays caused by or resulting from Acts of God, war, civil commotion, fire, flood or other casualty, labor difficulties, shortages of labor, materials or equipment, government regulations, unusually severe weather, or other causes beyond such party’s reasonable control shall not be counted in determining the time during which work shall be completed, whether such time is designated by a fixed date, a fixed time or a “reasonable time,” and such time shall be deemed to be extended by the period of such delay.

The Easiest Way to Fly

Bonaire

Kaya Italia 1

(599) 717 1900

(599) 561 1900

Open Monday - Friday 08.am till 17.00pm

Curacao

Rooseveltweg 505-D

(5999) 868 1900

(5999) 560 1900

Open Monday - Friday 08.am till 17.00pm

 

Curaçao International Airport

(5999) 839 1234

Open Monday - Friday 08.am till 17.00pm

Open Saturday from 8.00 am till 12.00 pm

 

Aruba

Caya G.F. (Betico) Croes 211-T

Unit 5

Phone: +297 569 1900

info@flyezair.com

For info in Barranquilla, Colombia, Call +57 5 693 3264 in Barranquilla. 

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